Privacy policy

Who we are

SmartWired Electrical Contractor Ltd (company no. 13288771), Mabgate Business Centre, 93-99 Mabgate, Leeds LS9 7DR, is the controller of your personal data. Contact us about privacy at hello@smartwiredelectrical.co.uk or on 0333 335 5767.

What we collect

• Contact details you give us: name, phone number, email address and postcode or address.
• Details about your job: what you need, photos or videos you send us, and survey notes.
• Answers you give in our online quote tools, such as property type and charger choice.
• Payment and finance status: we take deposits through our payment provider and receive the outcome of finance applications. We don’t store card details.
• Basic website data, such as the page you came from and advertising campaign tags in the web address.

How we use it

• To reply to you, give you a price, book surveys and carry out the work (performing a contract, or steps before one).
• To issue certificates and notify building control or OZEV where the law or a grant requires it (legal obligation).
• To keep records of work, warranties and payments (legal obligation and legitimate interests).
• To remind you when an inspection or service is due, or follow up on a quote (legitimate interests). You can ask us to stop at any time.

Who we share it with

• Building control bodies, NAPIT and OZEV, where your job requires it.
• PayItMonthly Ltd, if you apply for finance.
• Our payment provider, if you pay a deposit online.
• Service providers who help us run the business, such as website hosting, email, messaging and job management tools. They only use your data on our instructions.

We never sell your personal data.

How long we keep it

We keep job records, certificates and invoices for up to 7 years, as tax rules and warranty claims can require. Enquiries that don’t become jobs are deleted within 2 years.

Your rights

You can ask to see the data we hold about you, correct it, delete it, restrict or object to how we use it, or receive a copy to take elsewhere. Email us and we’ll respond within one month. If you’re unhappy with how we’ve handled your data, you can complain to the Information Commissioner’s Office at ico.org.uk.

Cookies

This website does not use advertising or tracking cookies. If we add analytics or advertising tools in future, we’ll update this policy and ask for your consent where the law requires it.